… A Key Factor for Organizational Success.
In this ‚Wissensspritze‘ we look at the book „Crucial Conversations“ from the point of view of software development organizations. The authors of the book define a „Crucial Conversation“ as a discussion between two or more people where (1) stakes are high, (2) opinions vary, and (3) emotions run strong. They observe that often for the most important conversations we are „on our worst behaviour“. Their research and experience has shown that effective organizations result in part from the ability of individuals in that organization to talk openly about high-stakes, emotional, controversial topics. In software development, open communication is a key issue. The advice and thinking tools provided in „Crucial Conversations“ can be a real help. Note: Takes place in English.